My favourite scene from Captain America: The Winter Soldier is known as “Captain’s Orders.” I’m not going into all the details here, because I don’t want to spoil it if you haven’t seen it. In this scene, Captain America tells a group of people a difficult truth that goes against what they believe. He then asks them to take courageous action based on that truth. And they do it. Why? Because the Cap asked them to.
If I had seen this in any other movie with any other character, I would have rolled my eyes. In today’s environment, where we have lost faith in so many of our leaders, who would act based on one person’s word? But it works. Because this is Captain America as played by the talented Chris Evans. And his character has unquestionable integrity.
Anyone who’s worked in the corporate world knows how difficult it is to maintain your integrity, especially when you are in a leadership position. My worst experience as a manager was a time when I disagreed with upper management’s direction but needed to inspire my staff to follow it. I had to separate out the corporate message from my message, and speak to what I believed—because I needed to hold on to my integrity. At the end of the day, I’m the one who has to look at myself in the mirror.
Since that time, I’ve been careful to avoid putting myself in that situation. I try to live one of my favourite sayings from Gandhi: “Happiness is when what you think, what you say, and what you do are in harmony.” This is the best statement on integrity I have ever seen. But it’s difficult to follow. So it’s good that I have many captains to look to for inspiration. Captain America may be the best of the bunch, but he’s not the only captain out there with integrity. What about Captain Picard of Star Trek: TNG or David Weber’s Honor Harrington? Speculative fiction abounds with captains who lead with integrity. And we can learn a lot about leadership and communication from them. Here are three things that I have learned:
Let them see who you are
The more genuine you are in your communications, the more your team will relate to you. Everything you say should come from your heart. This can make you feel vulnerable, but it will support you through difficult times. Don’t try to pretty things up or try on a different personality. People can sense when you are being yourself, and will respect you for it. As Captain Picard tells us, “If we’re going to be damned, let’s be damned for who we really are.”
Communicate with a clear intent
Do you have a purpose for communicating that you believe in? Your agenda in speaking should be clear to you and your team. I’ve written in the past about Captain America’s direct communication style. This goes beyond style and into substance. Having an influential speaking style is not going to get you anywhere if people do not see your belief. Get out from under the corporate speak and say what you mean.
Tell the truth, but don’t feel like you have to tell everything
There are some things you just have to keep to yourself. If communicating something will make things worse for people, don’t say it. Talk about what will help, not what will hurt. If Honor Harrington always told her crew the truth about upcoming spaceship battles (“We are almost certainly going to die”), they would never triumph against the odds. Holding a harmful truth close to your chest is not a lie—it is an expression of your values.
The most important lessons in life are basic truths that you can post on your office wall. Walk the talk. Think, speak, and act in harmony. Value your people. And make your captain proud.
Thank you to Andrew Knighton, whose post on self-publishing and integrity inspired me to write this.
How do you maintain your integrity at home or at work? Are there captains in your life or in fiction that inspire you?